558 h Privacy Policy
Your personal information is a trust placed with us. This policy explains how 558 h collects your information, the purposes for which it is used, and how it is kept secure.
Introduction
558 h ("we", "our") is an online gaming platform that provides slots, live casino and sports betting services for users in Bangladesh. By using our website https://558-h.cam, you automatically agree to the terms of this privacy policy.
This policy complements the Terms and Conditions, and reading both together will give you a full understanding of your relationship with 558 h. If anything is unclear, our support team is available 24 hours a day, 7 days a week to assist you.
This privacy policy applies to users aged 21 and above. Minors are not permitted to use our platform.
What Information We Collect
1.1 Registration and Identity Information
When you open an account with 558 h, we collect the following information:
- Full name and date of birth (for age verification)
- Mobile number and email address
- Username and password chosen by the user (stored in encrypted form)
- National ID card or other identity verification documents (where applicable)
1.2 Financial Information
We hold payment-related information to process deposits and withdrawals. 558 h currently handles transactions via bKash, Nagad, Rocket and Upay. We do not store full card numbers or bank account identifiers; only transaction references and amounts are logged.
1.3 Automatically Collected Information
The following technical information is recorded automatically when you visit the site:
- IP address and device identifiers
- Browser type and operating system
- Pages visited, click patterns and session duration
- Referral source (how you arrived at the site)
- Cookie and local storage data (see Section 7 below)
1.4 Gaming History and Transaction Logs
For compliance, dispute resolution and responsible gaming purposes, we store details of your betting activity, win/loss records and bonus usage.
Purpose of Using Information
558 h uses collected information only for the following legitimate purposes:
- Account Management: Confirming registration, verifying login and securing accounts.
- Payment Processing: Completing deposits and withdrawals securely and preventing fraudulent transactions.
- Customer Support: Resolving your issues via live chat or email.
- Personalised Experience: Remembering your preferred game categories and language settings.
- Promotional Communication: Sending messages about bonuses and offers if you have given consent.
- Security and Compliance: Preventing unauthorised access and ensuring age verification.
- Platform Improvement: Analysing site performance to enhance the user experience.
We never sell your information to third parties or rent it to advertisers.
Information Sharing and Third Parties
3.1 Limited Sharing Policy
558 h shares information with third parties only when strictly necessary to provide the service. These parties include:
- Payment Processors: bKash, Nagad, Rocket and Upay — only the information necessary to complete a transaction is shared, under their own security standards.
- Game Providers: PG Soft, Pragmatic Play, JILI, Evolution and other studios — gameplay data is passed only for payment and statistics purposes.
- Technology Infrastructure Providers: Hosting, cybersecurity and analytics software.
3.2 Legal Obligations
Information may be disclosed on the basis of applicable Bangladeshi law or a lawful order from a competent authority. In such cases we will try to notify you as early as possible, unless prohibited by law.
3.3 International Data Transfers
Some of our technology partners operate outside Bangladesh. In such cases we ensure that data transfers are governed by adequate security agreements and that the protection of your information is maintained.
Data Security Measures
558 h follows industry-standard technologies and procedures to keep your information secure:
- SSL/TLS Encryption: HTTPS is active on all pages of the site, so information passing between your browser and our server is protected from interception.
- Password Hashing: Your password is never stored in plain text; industry-standard hashing algorithms are used.
- Two-Factor Verification (OTP): An additional mobile OTP verification step is available at login and during transactions.
- Access Controls: Within our internal team, only authorised individuals can access specific data.
- Regular Security Audits: Third-party cybersecurity experts carry out regular system reviews.
- Data Backups: Data is backed up regularly, so there is no risk of losing your account data in a technical failure.
However, no transmission of information over the internet is 100% secure. While we take every precaution, you should also use a strong, unique password and not share your login details with anyone.
Your Rights and Choices
As a user of 558 h, you have the following rights:
5.1 Right to Access
You can contact us at any time to find out what information we hold about you and for what purpose it is being used.
5.2 Right to Correction
If your profile contains incorrect or outdated information, you can request that it be corrected. Identity verification may be required to amend core account details.
5.3 Right to Deletion
If you close your account or request deletion, 558 h will delete or securely dispose of your personal information within a reasonable time. However, certain information may need to be retained for a specific period for legal, security or financial dispute reasons.
5.4 Right to Opt Out of Promotional Communications
If you do not wish to receive messages about bonuses or offers, you can turn off the subscription from your account settings or inform support directly. Important transactional and security messages will not be affected by this setting.
5.5 Responsible Gaming Tools
The self-exclusion, deposit limit and break tools described on our responsible gaming page help you manage your gaming behaviour. Data generated when you use these tools is retained for your own protection.
Data Retention Period
558 h retains data only for as long as necessary:
- Active Accounts: All data is actively retained for as long as the account remains open.
- Closed Accounts: After an account is closed, transaction and identity records are kept for at least five years as part of financial audit requirements.
- Marketing Data: Once you withdraw consent, you are removed from marketing lists immediately.
- Security Logs: System logs may be kept for up to 90 days to assist with cybersecurity investigations.
Once the applicable retention period ends, data is securely deleted or anonymised so that it can no longer be linked to any individual.
Cookies and Tracking Technologies
The 558 h website uses cookies and similar technologies. Cookies are small text files stored on your device.
7.1 Essential Cookies
These cookies are necessary for the basic functioning of the site — maintaining login sessions, managing security tokens and remembering your language preference. Disabling them will prevent the site from working properly.
7.2 Analytics Cookies
Analytics cookies are used to collect statistics about how the site is used. This information is processed in aggregate and does not directly identify any individual.
7.3 Cookie Controls
You can manage cookies from your browser settings — you can view, delete or block new cookies. However, disabling essential cookies may limit certain features.
Protection of Minors
558 h strictly follows a 21+ age policy. An account cannot be created without completing the age verification step at registration.
We do not knowingly collect any personal information from minors. If a minor's information reaches us in any way, please bring it to our attention and we will immediately close that account and delete the relevant information.
If a parent suspects their child is using our site, please contact support.
Policy Changes and Updates
558 h may update this privacy policy as needed. When changes are made:
- The "Last Updated" date at the top of the page will be changed.
- For significant changes, a notification will be sent to your registered mobile number or email.
- Continuing to use the site after a change will be taken as agreement to the new policy.
We recommend that you visit this page regularly. For full details on the general terms of our service, see the Terms and Conditions page.
Contact and Complaints
If you have any questions about this privacy policy, requests to correct information, or complaints, the 558 h support team is available 24 hours a day, 7 days a week. You can contact us in Bengali or English via live chat or email.
For general questions, our FAQ page contains a lot of information presented clearly, which may quickly answer your question.
Support email: [email protected]
When contacting us by email, please write "Privacy Request" in the subject line and include your registered email or mobile number so we can identify and assist you quickly.
Want to Know More?
Visit our About Us page to learn more about 558 h, our values and how we operate. Privacy and security are at the core of 558 h.