558 h Terms and Conditions

1 General Provisions

558 h is an online entertainment platform that provides casino games, slots and sports betting services. These terms form a legally binding agreement between 558 h and registered users of the platform.

By accessing the website, opening an account or using any service, you confirm that you have read, understood and fully agreed to these terms. If you do not agree with any term, please refrain from using the platform.

These terms are available in both Bengali and English. In the event of any conflict between the two versions, the Bengali version shall prevail.

1.1 Scope of Application

These terms apply to all services, promotional offers, payment transactions and customer support activities of 558 h. Additional terms may apply to specific promotions or events, and these will be clearly stated alongside the relevant promotion.

1.2 Language and Communication

558 h provides customer service in both Bengali and English. All official communications, notices and messages sent to a registered email address will be considered effective notice.

2 Account Registration

To open an account with 558 h, you must meet the conditions below. An account is for one individual, and each person may operate only one account.

2.1 Registration Requirements

• The applicant must be at least 21 years of age.
• All information provided at the time of registration must be truthful, accurate and complete.
• A person may operate only one account — opening multiple accounts is strictly prohibited.
• The account is for personal use only; operating an account on behalf of someone else or for a third party is prohibited.
• The mobile number and email address used during registration must belong to the applicant.

2.2 Account Security

It is your responsibility to keep your password and login details completely confidential. This information must not be shared with anyone. If you suspect unauthorised access, you must notify the 558 h support team immediately.

You are responsible for all activity carried out on your account. 558 h will not be liable for any loss resulting from a third party using your account.

2.3 Updating Information

If any of your personal details change after registration (such as your mobile number or email), you must notify 558 h immediately. 558 h will not be responsible for any issues arising from outdated information.

3 Age Verification and Identity Confirmation

558 h reserves the right to verify the age of all users. Documents required for identity verification may be requested at any time after account registration.

3.1 Required Information and Documents

Any of the following documents may be requested during the verification process:

• National ID Card (NID)
• Passport
• Driving licence
• Proof of current address (utility bill or bank statement)
• Proof of mobile wallet account ownership

Withdrawals may be temporarily suspended until the verification process is complete. This process is carried out for the security and financial protection of the user.

3.2 Protection of Minors

If anyone under the age of 21 is found to have opened an account, it will be closed immediately and all transactions will be considered void. 558 h takes a strict stance on protecting minors from gaming.

4 Deposits and Withdrawals

558 h processes transactions through popular mobile wallet services in Bangladesh. The policies for deposits and withdrawals are described in detail below.

4.1 Accepted Payment Methods

The following mobile wallet methods are accepted for deposits and withdrawals at 558 h:

• bKash — the most widely used mobile wallet in Bangladesh.
• Nagad — the mobile financial service of the Postal Department.
• Rocket — the mobile wallet service of Dutch-Bangla Bank.
• Upay — the digital payment solution of United Commercial Bank.

4.2 Deposit Rules

The minimum deposit amount is ৳100 for each method. Deposits must be made from a mobile wallet registered in your name. Deposits from another person's account are not accepted and the funds may be returned in such cases.

4.3 Withdrawal Rules

The minimum withdrawal amount is ৳500. Withdrawals will only be sent to the same mobile wallet used for the deposit. Withdrawal requests generally take between 15 minutes and 2 hours to process.

Balances earned from a bonus cannot be withdrawn until the applicable wagering requirement has been met. In that case, while the original deposit may be withdrawn, the portion related to the bonus will remain held.

4.4 Transaction Rejection

558 h reserves the right to reject or suspend any transaction in the following circumstances:

• If the account verification process is incomplete.
• If fraud or unusual activity is suspected.
• In cases of bonus terms violations.
• If evidence of multiple accounts is found.

5 Bonuses and Promotions

558 h offers various bonuses and promotional offers. Each bonus comes with specific terms and conditions, which are stated in detail alongside the relevant promotion.

5.1 Welcome Bonus

New members will receive a 100% bonus on their first deposit, up to ৳10,000. For example: a deposit of ৳1,000 adds ৳1,000 in bonus, giving a total balance of ৳2,000, and the wagering requirement is ৳1,000 × 25 = ৳25,000. To withdraw bonus funds, the bonus amount must be wagered 25 times.

5.2 Other Promotions

558 h regularly offers weekly bonuses, slot special offers, weekend deposit bonuses, birthday rewards and referral bonuses. The wagering requirements and minimum deposit amounts are set separately for each offer.

5.3 General Bonus Rules

• A bonus may only be claimed once (where applicable).
• Bonus balance cannot be withdrawn directly; the wagering requirement must be met first.
• Multiple bonuses cannot be active at the same time unless specifically permitted.
• 558 h reserves the right to cancel a bonus if abuse is suspected.
• Bonus offers may be changed or discontinued without prior notice.

5.4 VIP Program

Regular players can enjoy the benefits of the 558 h VIP Program. Weekly cashback is provided based on VIP level. There are five levels from Bronze to Diamond; players can gradually move to higher levels based on regular gaming activity.

6 Gaming Rules

All games on the 558 h platform are conducted fairly. Game outcomes are determined through Random Number Generator (RNG) technology, which is completely unbiased and unpredictable.

6.1 Gaming Software

558 h uses software from internationally recognised game developers, including Pragmatic Play, PG Soft, JILI, Evolution, Spribe and many other well-known studios. Each game has its own RTP and volatility.

6.2 Technical Errors

If a game session cannot be completed due to a technical error or disconnection, 558 h will resolve the situation as quickly as possible. Final decisions will be made based on data stored on the server side.

6.3 Prohibited Activities

The following activities are strictly prohibited and, if detected, will result in immediate account closure:

• Placing bets using bot software or automated methods.
• Placing bets in a deliberate pattern with the aim of abusing the bonus system.
• Attempting to guarantee profit by betting on two opposing outcomes.
• Using any third-party tool or software to gain an unfair advantage in games.

7 Account Suspension and Closure

558 h reserves the right to temporarily suspend or permanently close any account in any circumstance, with or without stating a reason.

7.1 Grounds for Suspension

• Violation of any part of these terms.
• Registering with false or misleading information.
• Suspicion of fraudulent transactions or money laundering.
• If evidence of multiple accounts is found.
• Abusive bonus claiming.

7.2 Voluntary Account Closure

You may request closure of your account at any time by contacting the 558 h support team. Any existing balance should be withdrawn before closing the account.

The responsible gaming guidelines also provide the option to temporarily deactivate your account for self-exclusion or a break.

8 Privacy and Security

558 h gives the highest priority to the protection of your personal information. Detailed rules on data collection, storage and use are described in our Privacy Policy, which forms an integral part of these terms.

8.1 Data Use Policy

Your personal information will be used solely for account management, service improvement and fulfilment of legal obligations. It is not sold or transferred to third parties.

8.2 Technical Security

All transactions and personal information are protected through SSL encryption technology. The security of the 558 h platform is reviewed on a regular basis.

8.3 Cookies

558 h uses cookies to improve the user experience on the website. By using the platform, you are considered to have given consent to the cookies policy.

9 Responsible Gaming

558 h regards responsible gaming as an important social responsibility. Gaming is a form of entertainment; it should not be seen as a source of income or a solution to financial problems.

This platform is for users aged 21 and above. Please consider your financial limits before playing. 558 h provides users with the ability to set deposit limits, take temporary breaks and use long-term self-exclusion.

For more information about responsible gaming tools and guidelines, please read our responsible gaming page. If you have any concerns about gaming, the 558 h support team is available 24/7 to help.

9.1 Self-Control Tools

• Deposit Limit: Set a limit on your daily, weekly or monthly deposits.
• Session Limit: Set a limit on how long you can play in one sitting.
• Temporary Break: Temporarily deactivate your account for a set period of time.
• Self-Exclusion: Apply for permanent exclusion to stop playing for the long term.

10 Conditions Changes & Miscellaneous

558 h reserves the right to change, add to, or remove these terms and conditions at any time. For significant changes, a notice will be sent to the registered email or posted on the platform.

10.1 Policy on Accepting Changes

If you continue using the platform after the terms and conditions have been changed, you will be considered to have accepted the new terms. If you do not agree with the changed terms, you have the option to close your account.

10.2 Dispute Resolution

For any complaint or dispute, please first contact the 558 h customer support team. The support team is available 24 hours a day, 7 days a week in Bengali and English via live chat and email. You can also visit our FAQ page for answers to common questions.

10.3 Partial Invalidity

If any part of these terms and conditions is found to be invalid or unenforceable, all remaining parts will remain in full effect.

10.4 Entire Agreement

These terms and conditions, the privacy policy, and any applicable bonus terms together form the entire agreement between 558 h and the user. No prior oral or written understanding will be considered a supplement to this agreement.